F.A.Q.

1. Is it safe to enter my card number online?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. All of your credit card information is stored on a secure, dedicated database.

2. What is the status of my order?

Your order status may be checked by clicking the link below.
http://www.fedex.com/

3. How long will it take to receive my order?

Please allow 3 to 5 business days for all FedEx ground deliveries. Packages being shipped Second Day, Monday through Thursday, will arrive within 2 days of being shipped. Packages being shipped Standard Overnight, Monday through Thursday, will arrive by 3:00 p.m. EST the following day Packages being shipped Priority Overnight, Monday through Thursday, will arrive by 10:30 a.m. EST the following day..

Orders placed before 1PM EST, Monday through Thursday for delivery within the United States, will be shipped on the day of order placement. Orders placed after 1PM will be shipped the following day. Order placed on Friday will not be shipping until the following Monday.

4. What is the charge for standard shipping on my order?

All orders being shipped to a destination within the United States are shipped free of charge. Shipping charges apply to all international and expedited orders.

5. Can I expedite my shipping?

You may choose to pay for Second Day, Standard Overnight or Priority Overnight shipping if you reside in the United States and order is placed Monday through Friday.

6. Do you charge sales tax?

Sales tax is automatically applied to your order in accordance with individual state regulations if you are shipping to an address in the state of New York.

7. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, JCB and Diners.

8. Do you ship packages internationally?

We do ship internationally. Upon placing your international order, you will be called by a Té Casan representative to verify credit card and address information.

Té Casan is not responsible for delays in shipping abroad, including customs delays due to exotic materials. Te Casan is not responsible for any customs duties that apply.

9. Do you ship to PO boxes and Military addresses?

We do not ship to PO Boxes or APO/FPO addresses.

10. How do I return my purchase?

If you are not 100% satisfied with your purchase, you may return it for a full refund within 30 days of purchase. Returned shoes must be unworn, in the condition you received them and be in the original box with receipt. You must also include the complete return answer form with your package. Please note that we are not responsible for any return shipping and/or customs charges.

11. When placing an order, I get an error message stating that there has been an authorization failure. What does this mean?

Please double check that the credit card number, expiration date and CID/CVV2 number you have entered is correct. Please also make sure that the card you are using is Visa, MasterCard, American Express, Discover, JCB or Diner. If you are still experiencing problems, please click on the “Contact Us” link.

12. I placed my order, but never receive a confirmation e-mail. Did my order go through?

If you received a confirmation number, then your order was placed. You will receive an e-mail notification with a tracking number once your package is shipped.

13. I don’t see my size in the product I am interested in purchasing. What does this mean?

If you do not see your size in the drop down menu, then we are sold out of that particular product. Té Casan shoes are limited edition and are therefore made in small quantities. There are instances that particular styles may be reordered when limited edition quantities have not yet been fulfilled. You may click on the “Notify me when my size is available” link to send an e-mail if you would like to be notified by a Té Casan representative in the case that the product you are interested is available.

14. I did not receive a confirmation number when placing my order. What do I do?

Please click on the “Contact Us” link and click on order@tecasan.com. A Té Casan representative will contact you in a timely manner.

15. How does the “Email a friend” link work?

If you see something you think a friend would love, simply click on the “Email a friend” link and enter their e-mail address. An e-mail containing the link for the product page will be sent to that friend.

16. How do I know my size?

You may refer to the chart below for conversions.

17. How do your shoes run?

Our shoes run differently depending on the designer and the last. In our product section, it will state whether or not something runs small or large. You should order accordingly.

18. Do you have stylists or offer personal shopping services?

If you are need of fashion advice, please feel free to click on the “Contact Us” link and click on style@tecasan.com. E-mail us your fashion or product questions, and a Té Casan representative will be more than willing to assist you.